Frequently Asked Questions (FAQs)

What is OXN Pay?

OXN Pay is a convenient online platform for mobile recharge services. We offer quick and easy top-ups for a variety of mobile operators.

How do I create an account?

To create an account, click on the 'Sign Up' button on the homepage, fill in the required details, and follow the instructions to verify your email address.

Which mobile operators do you support?

OXN Pay supports a wide range of mobile operators. Please visit our homepage to see the full list of supported operators.

How do I reset my password?

To reset your password, click on the 'Forgot Password' link on the login page and follow the instructions to receive a password reset link via email.

Can I update my personal information?

Yes, you can update your personal information by logging into your account and navigating to the 'Account Settings' section.

How do I recharge my mobile?

To recharge your mobile, log in to your account, select your mobile operator, enter your phone number and the recharge amount, and proceed to payment.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards, net banking, and popular e-wallets.

How long does it take for the recharge to be processed?

Most recharges are processed instantly. However, in rare cases, it may take up to a few minutes.

What should I do if my recharge is unsuccessful?

If your recharge is unsuccessful, please check your payment method and try again. If the issue persists, contact our customer support for assistance.

How do I contact customer support?

You can contact our customer support team by clicking on the 'Contact Us' link on the website or by emailing us at [email protected].

Is my payment information secure?

Yes, we use industry-standard encryption to ensure that your payment information is secure.

How do you protect my personal information?

We are committed to protecting your privacy. Please refer to our Privacy Policy for detailed information on how we handle and protect your personal information.